Cancellations by the Customer
In case we receive a cancellation notice from you and the order has not been shipped by us, we shall cancel the order and refund the entire amount.
If your product is shipped and not yet delivered, contact Customer Support and inform them. Customer agrees to the decision made by DHOOT SUGANDHI.
In case you reject the order without accepting the parcel, the billed amount will be refunded after deduction of packing and forwarding charges – 10% of the value of the consignment or Rs.50 whichever is higher.
Cancellation of order by DHOOT SUGANDHI
DHOOT SUGANDHI ensures that communication of cancellation of an order is intimated within appropriate time to the concerned person.
DHOOT SUGANDHI can cancel the order:
- When DHOOT SUGANDHI is not able to meet the requirement of the order placed. Refunds will happen within reasonable time.
- If the mentioned delivery address is incorrect, and amount will be refunded after deduction of packing and forwarding charges – 10% of the value of the consignment or Rs.50 whichever is higher.
- If our customer support fails to establish contact with you either through email or phone within reasonable time.
- Under suspicious condition of customer identity or fraud.
DHOOT SUGANDHI endeavours to dispatch only the quality products under its strict supervision. In case of a rare event of quality problem (applicable to DHOOT branded products only), please do get in touch with our customer care team and we will arrange for an immediate replacement of the product or work out a convenient solution. However, otherwise, DHOOT SUGANDHI does not offer any replacement of goods purchased on www.dhootsugandhi.com.
Disclaimer: “ANY DECISION ON REPLACEMENT OF THE PRODUCT/S SOLD BY DHOOT SUGANDHI is at the sole discretion of DHOOT SUGANDHI and decision of DHOOT SUGANDHI shall be final and binding. DHOOT SUGANDHI reserves the right to withdraw from REPLACEMENT GUARANTEE at any time, without intimation.”
Fragrances are developed after extensive research and testing. Still, liking a particular fragrance is a subject matter of personal taste. The performance of fragrance delivery is subject to various external factors. No replacement / refund will be made in cases where a particular fragrance is not liked by the buyer/user.