This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Your use of website www.dhootsugandhi.com and its services and tools are governed by the following terms and conditions as applicable to DHOOT SUGANDHI. If you transact on www.dhootsugandhi.com, you shall be subject to the policies that are applicable to the website for such transaction. By mere use of the website you shall be contracting with M/s.

R. R. Dhoot & Sons, a proprietorship firm having its registered office at 423, Budhwar Peth, Near Pasodya Vithoba Mandir, Moti Chowk, PUNE – 411002, Maharashtra, India and these terms and conditions constitute your binding obligations.

For the purpose of these terms and conditions, wherever the context so require ‘You’ shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as Registered User using the computer systems of the www.dhootsugandhi.com.

When you use any of the services provided by DHOOT SUGANDHI, including but not limited to, (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms and Conditions and shall be considered as part and parcel of this Terms and Conditions.

DHOOT SUGANDHI reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time. It is your responsibility to check these Terms and Conditions periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms and Conditions, DHOOT SUGANDHI grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING

Definitions:

“Agreement” means the terms and conditions as detailed herein including all schedules, appendices, annexures, privacy policy, and will include the references to this agreement as amended, negated, supplemented, varied or replaced from time to time.

“DHOOT SUGANDHI” / ”www.dhootsugandhi.com” / ”website ” / “DHOOT” means the online shopping platform and the services provided by it, owned and operated by M/s. R. R. Dhoot & Sons which provides a venue / platform to the Users to buy the products listed on www.dhootsugandhi.com.

“Vendor” / “seller” /”affiliates” shall mean the person or any legal entity including but not limited to DHOOT SUGANDHI who offers for sale, sells the products on the www.dhootsugandhi.com.

“Product / Products” means and includes any goods / merchandise / products / services / offers / display items that are uploaded / showcased / displayed on www.dhootsugandhi.com and the related description, information, procedure, processes, warranties, delivery schedule, etc.

“Customer” / “buyer” shall mean the person or any legal entity who accepts the offer for sale on www.dhootsugandhi.com by placing an order for and purchases any product offered for sale on the platform of DHOOT SUGANDHI.

“User” / ”you” means and includes any person or an entity or any legal entity using or accessing the services provided on DHOOT SUGANDHI.

Membership Eligibility:

Use of the www.dhootsugandhi.com website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the www.dhootsugandhi.com website. If you are a minor i.e. under the age of 18 years, you shall not register as a member of DHOOT SUGANDHI and shall not transact or use www.dhootsugandhi.com website. As a minor if you wish to use or transact on DHOOT SUGANDHI, such use or transaction may be made by your legal guardian or parents who have registered as users of www.dhootsugandhi.com. DHOOT SUGANDHI reserves the right to terminate your membership and refuse to provide you with access to www.dhootsugandhi.com if it is brought to DHOOT SUGANDHI’s notice or if it is discovered that you are under the age of 18 years.

Your Account and Registration Obligations:

If you use www.dhootsugandhi.com, you shall be responsible for maintaining the confidentiality of your User ID and Password and you shall be responsible for all activities that occur under your User ID and Password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or DHOOT SUGANDHI has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms and Conditions, DHOOT SUGANDHI has the right to indefinitely suspend or terminate or block access of your membership with DHOOT SUGANDHI and refuse to provide you with access to the Website.

Communications:

When You use the Website or send emails or other data, information or communication to DHOOT SUGANDHI, You agree and understand that You are communicating with DHOOT SUGANDHI through electronic records and You consent to receive communications via electronic records from DHOOT SUGANDHI periodically and as and when required. DHOOT SUGANDHI may communicate with you by email or by such other mode of communication, electronic or otherwise.

If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any PII (Personally Identifiable Information) that we have collected about you, please e-mail your request to info@dhootsugandhi.com.

Charges:

Membership on the www.dhootsugandhi.com is free. DHOOT SUGANDHI does not charge any fee for browsing and buying on the www.dhootsugandhi.com. However DHOOT SUGANDHI reserves the right to charge fee and change its policies from time to time. In particular, DHOOT SUGANDHI may at its sole discretion introduce new services and modify some or all of the existing services offered on the www.dhootsugandhi.com. In such an event DHOOT SUGANDHI reserves, without notice to you, the right to introduce fees for the new services offered or amend / introduce fees for existing services, as the case may be. Changes to the Fee and related policies shall automatically become effective immediately once implemented on www.dhootsugandhi.com. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to DHOOT SUGANDHI.

Use of Website www.dhootsugandhi.com:

You agree, undertake and confirm that your use of www.dhootsugandhi.com shall be strictly governed by the following binding principles:

Contents Posted on Site:

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on www.dhootsugandhi.com is owned, controlled or licensed by or to DHOOT SUGANDHI, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in these Terms and Conditions, no part of DHOOT SUGANDHI and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without DHOOT SUGANDHI’s express prior written consent.

Other Businesses:

DHOOT SUGANDHI does not take responsibility or liability for the actions, products, content and services on DHOOT SUGANDHI website, which are linked to Affiliates and / or third party websites using DHOOT SUGANDHI APIs or otherwise. In addition, DHOOT SUGANDHI may provide links to the third party websites of affiliated companies and certain other businesses for which, DHOOT SUGANDHI assumes no responsibility for examining or evaluating the products and services offered by them, and DHOOT SUGANDHI does not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). DHOOT SUGANDHI does not in any way endorse any third party website(s) or content thereof.

Links:

DHOOT SUGANDHI welcomes links to this site. You may establish a hypertext link to DHOOT SUGANDHI website, provided that the link does not state or imply any sponsorship or endorsement of your site by DHOOT SUGANDHI. You must not use on your site or in any other manner any trademarks, service marks or any other materials appearing on the DHOOT SUGANDHI, including any logos or characters, without the express written consent of DHOOT SUGANDHI and the owner of the mark or materials. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the DHOOT SUGANDHI website without DHOOT SUGANDHI’s prior written consent.

Privacy:

We view protection of your privacy as a very important principle. We understand clearly that you and Your Personal Information is one of our most important assets. We store and process Your Information on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and rules there under. Our current Privacy Policy is available at https://www.dhootsugandhi.com. If you object to your Information being transferred or used in this way please do not use DHOOT SUGANDHI Website.

MANDATORY DECLARATION – COMPUTERS

You hereby declare that you have provided all necessary Legal Details for the shipment of the product to the destination specified by you in the Order. You further declare that the Product will be acquired for personal use of the Consignee and/or Buyer. The Product will not be sold, resold, bartered or in any way disposed for profit.

Disclaimer of Warranties and Liability:

This website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided on DHOOT SUGANDHI on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, DHOOT SUGANDHI does not warrant that:

This website will be constantly available, or available at all; or

The information on this website is complete, true, accurate or non-misleading.

DHOOT SUGANDHI will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, DHOOT SUGANDHI website.

DHOOT SUGANDHI does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through DHOOT SUGANDHI website; their servers; or electronic communication sent from DHOOT SUGANDHI are free of viruses or other harmful components.

Nothing on DHOOT SUGANDHI constitutes, or is meant to constitute, advice of any kind.

All the products sold on DHOOT SUGANDHI are governed by different state laws and if DHOOT SUGANDHI is unable to deliver such products due to implications of different state laws, DHOOT SUGANDHI will return or will give credit for the amount received by DHOOT SUGANDHI from the sale of such product that could not be delivered to you.

You will be required to enter a valid phone number while placing an order on DHOOT SUGANDHI. By registering your phone number with us, you consent to be contacted by DHOOT SUGANDHI via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. DHOOT SUGANDHI will not use your personal information to initiate any promotional phone calls or SMS’.

Payment

While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to:

  1. lack of authorization for any transaction/s, or
  2. exceeding the preset limit mutually agreed by you and between your “Bank/s”, or
  3. any payment issues arising out of the transaction, or
  4. decline of transaction for any other reason/s.

All payments made against the purchases/services on DHOOT SUGANDHI by you shall be compulsorily in Indian Rupees acceptable by the Union of India. DHOOT SUGANDHI does not accept any other form of currency with respect to the purchases.

Breach:

Without limiting other remedies, DHOOT SUGANDHI may limit your activity, immediately remove your information, warn other Users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to the DHOOT SUGANDHI website in the event, but not limited to – if you breach the Terms and Conditions or Privacy Policy or other rules and policies, if any;

Indemnity:

You shall indemnify and hold harmless DHOOT SUGANDHI its owner, licensee, affiliates, sister concerns, subsidiaries (if any), group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of this Terms and Conditions, privacy policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party.

Fraudulent /Declined Transactions:

DHOOT SUGANDHI reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. DHOOT SUGANDHI reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Applicable Law:

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Pune.

Jurisdictional Issues/Sale in India Only:

Unless otherwise specified, the material on DHOOT SUGANDHI is presented solely for the purpose of sale in India. DHOOT SUGANDHI makes no representation that materials in DHOOT SUGANDHI are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and DHOOT SUGANDHI is not responsible for supply of goods/refund for the goods ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Trademark, Copyright and Restriction:

This site is controlled and operated by DHOOT SUGANDHI. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on DHOOT SUGANDHI web site owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Product Description & Disclaimer:

DHOOT SUGANDHI tries to be as accurate as possible. However, DHOOT SUGANDHI does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free.

Further, information about prices, products, services and merchants is for informational purposes only. The product images are for representation only. We cannot guarantee that information is 100% correct. We will not be liable for any omissions, errors or delays or any kind of losses, injuries and damages arising from its display or use.

Pricing/Typographical error:

Pricing on the product is as it shows, however due to any technical issue, typographical error or product information received from our suppliers’ prices of the product may vary. DHOOT SUGANDHI will try to be accurate, however if you come across any difference in pricing on the DHOOT SUGANDHI Website pre and post orders, we request you to contact us within 48 (Forty Eight) hours of placing your order. DHOOT SUGANDHI shall then refund the difference amount within 10-15 business days of intimation. The mode of refund will be the same as at the time of placing the order. If DHOOT SUGANDHI comes across any such difference in pricing, it has all the rights to rectify the same or cancel the order.

Replacement:

DHOOT SUGANDHI endeavours to dispatch only the quality products under its strict supervision. In case of a rare event of quality problem (applicable to DHOOT branded products only), please do get in touch with our customer care team and we will arrange for an immediate replacement of the product or work out a convenient solution. However, otherwise, DHOOT SUGANDHI does not offer any replacement of goods purchased on www.dhootsugandhi.com.

Cancellation of order:

DHOOT SUGANDHI reserves the right to cancel any order without any explanation for doing so, under situation where DHOOT SUGANDHI is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with DHOOT SUGANDHI policy or for any other reason. However, DHOOT SUGANDHI will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time.

Cancellations by the Customer:

In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders. The customer agrees not to dispute the decision made by DHOOT SUGANDHI and accept DHOOT SUGANDHI decision regarding the cancellation.

Data Protection:

DHOOT SUGANDHI may send information and offers of products and services to you from time to time. For further details relating to our policy relating to such offer please refer to our privacy policy.

Limitation of Liability:

IN NO EVENT SHALL DHOOT SUGANDHI BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THIS AGREEMENT, EVEN IF DHOOT SUGANDHI HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

Disclaimer:

“ANY DECISION ON REPLACEMENT ON THE PRODUCT/S SOLD BY DHOOT SUGANDHI is at the sole discretion of DHOOT SUGANDHI and decision of DHOOT SUGANDHI shall be final and binding. DHOOT SUGANDHI reserves the right to withdraw from REPLACEMENT GUARANTEE at any time without giving any intimation of whatsoever nature.”

Due to continuous improvements in product quality, the actual item/product may occasionally differ from that illustrated or specified.

Fragrances are developed after extensive research and testing. Still, liking a particular fragrance is a subject matter of personal taste. The performance of fragrance delivery is subject to various external factors. No replacement / refund will be made in cases where a particular fragrance is not liked by you/the buyer/user.